Fees, Credit Compensation and Refund

FEES, CREDIT COMPENSATION AND REFUND

Here are the Fees, Credit Compensation And Refund Policies for captaincams.com website

Last update : 10/29/2019

Clause 1

All Fees, Credit Compensation and Refund are handledd by Duodecad IT Services Luxembourg S.à.r.l. For latest updated information, please visit this page. In case of any query, Duodecad IT Services Luxembourg S.à.r.l. will be able to help you regarding your transactions made through different payment providers as well, by contacting the provider in question. Therefore, for billing information and support the following contacts should be used: 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg or send an email to [email protected]. Captaincams.com does not store nor has access to transaction details.

Clause 2

The subscribers may purchase credit packages to spend in the available areas of Adult Entertainment; therefore the selection of services must be preceded of the consultation by the Subscriber of the correspondent content, price list and means of payment made available on the website.

Clause 3

Text chat with dressed Adult Service Providers (ASP) is free, but if a subscriber wants to access the full feature service (including undressed Adult Service Providers – ASP and private show) he/she must click on “A Private Show with this Performer” button and from that point on stays in the video chat room with the Adult Service Provider (ASP) entering into a private mode where the purchased credits are used on a per-second basis.

Clause 4

Subscribers may use the option Quickbuy during private shows with Adult Service Providers (ASP). The use of this feature will allow Subscribers’ to, immediately and manually, top-up their credit balance with the chosen package during the show.

Clause 5

Subscribers may also use the SmartBuy feature to enjoy private shows without interruption. The feature allows the system to automatically top-up a Subscriber’s credit balance whenever the account balance falls below 7 credits. By default the SmartBuy purchases a 27.99 package, however the member has the option to change the SmartBuy purchase amount.

Clause 6

Subscribers are notified about the referred auto-purchase each time it occurs, via an automatic email notification and can deactivate the feature under their Account Settings.

Clause 7

If a transaction is declined by the bank, the SmartBuy feature will be automatically deactivated. After the member makes a successful purchase, the Smartbuy feature will be activated again.

Clause 8

The use of any of the referred options will charge the default payment method set by the Subscribers.

Clause 9

Billing of a given account (the actual price payable for credit packages) depends on the physical location where the account has been created. Please take into consideration that Captaincams.com reserves the right to round prices and therefore, shall be entitled to apply rounding.

Clause 10

For banking expenses information, each subscriber should consult directly his/her bank.

Clause 11

Captaincams.com will not take responsibility for any difficulty occurring outside Captaincams.com.

Clause 12

Any complaint must be placed, within 24 hours counted from the occurrence, at Captaincams.com - Customer Service. Given the complexity and particularities of the procedure to determine the righteousness of the complaints placed after the referred 24 hour period, these shall only be acknowledged in cases of force majeure.

Clause 13

Captaincams.com - Customer Service team may, whenever deemed necessary, carefully investigate reports and other data at its disposal, resorting to any existing means for such effect.

Clause 14

In accordance with the Subscriber’s express waiver of withdrawal/cancellation right pursuant to clause 4.2 to the present Agreement, no refund or cancellation request will be accepted in the case the Subscriber has begun to consume the credit package purchased. Some refunds are however possible subject to the conditions set forth in the following clauses.

Clause 15

Captaincams.com will only compensate/refund credits in the amount proportionally determined in accordance to the price paid and problem effectively reported when any credit is lost due to dysfunction of Captaincams.com or an Adult Service Provider (ASP) in the “Nude Only” part of the site totally and explicitly refuses to provide erotic content. In case some erotic content is provided, Captaincams.com will assess the situation and decide whether the claim of customer is grounded and any compensation/refund of credits is due. Models in Hot Flirt category are free to choose the rate of erotic content in private shows. However they are not allowed to make fake promises, which they will not fulfil in the end. Models of this category are not required to provide erotic content, but during private show they are allowed if they agree on it.

Subject to the terms and conditions hereof, every Subscriber shall be made aware that when he/she is considered as First Member (such term as defined below), it is recommended for him/her to indicate and/or repeat any specific request towards a service provider from the onset of the private chat in case the private show is not in line with his/her expectations. Merits of Subscriber’s claims for refund based on unmet requests will not be considered if the Subscriber (as First Member, such term as defined below) fails to follow the above recommendation.

The subscriber(s) shall further understand and accept that when joining an already ongoing Private show initiated by another subscriber (the latter being referred to as the “First Member”), the subscriber(s) that is/are subsequently joining such performance (the “Subsequent Member(s)”) is/are deemed passive participant(s) to the extent that the service provider(s)/Model(s) is/are only required to follow First Member’s requests. As a result and in such cases, the Subsequent Member(s) shall not be entitled to any compensation or payment refund, exception made of Captaincams.com malfunction that can be properly demonstrated by the Subsequent Member(s).

Besides the Private Chat, the Subscribers may also contact the Adult Service Providers (“ASP”) via offline chat messages or, if the ASP is available, through a Video/Voice Call. Please note that Subscribers may not make specific requests to an ASP via a Video/Voice call.

Clause 16

Due to the payment system applied by Duodecad ITS and third-party payment processors and provided that cash refund conditions are met, cash refunds shall only apply for the same amount as that originally paid upon a certain credits package purchase provided that the related credits balance has not been used or spent, even partially. As a result, no partial cash refund of credit packages bought is ever possible. This therefore means that whenever a credits package balance is partially used (including bonus credits), a refund may only take place in the form of credits (and not cash) up to existing prior credits balance, subject to eligibility conditions. Eligible cash refunds, will be processed using the same payment method applied to the credits package originally purchased and for which the refund is requested. As a result of a cash refund, the corresponding amount of credits will then be deducted from your account's balance. You shall remain aware that certain payment methods do not allow any refund due to underlying technical restrictions pertaining to their use.

Clause 17

Amounts spent on related services, such as VIP show tickets, Buy My Content and/or Surprise, Sneak Peek and/or Snapshot feature, Messenger and/or offline/private messages, Video/Voice Calls, MyStory subscription, are not subject to refund/compensation. Snapshot(s) of a Performer shall remain visible as long as such Performer account is active and not closed on the website.

Clause 18

Notwithstanding the above, Captaincams.com will not be liable for any defamatory, offensive or illegal conduct of any Guest/Subscriber, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the Subscriber to Captaincams.com.

Clause 19

Under no circumstances, including, but not limited to, negligence, shall Captaincams.com or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.

Clause 20

The website and all of its features must be used at all times in line with their purpose and intended use. Any dishonest behavior, action, maneuvers of any kind, inclusive of attempt(s), with special regard to the circumvention of applicable rules (whether written or implied) may lead to the immediate suspension or termination of the Member’s account. Please note that the Website Operator is entitled to act accordingly on the basis of conclusions drawn from circumstantial or factual information brought to its attention either through website monitoring or by any other means within the scope of legality. Please note particularly that the creation of several accounts by a same user to proceed to multiple votes and unfairly alter (or attempt to do so) the results of the Models AWARDS game fall into the above mentioned category and may result in the termination of each of your Member accounts with Captaincams.com. Cases of dishonest or fraudulent behaviors related to online transactions are deemed a high priority. Such cases may be outsourced to dedicated and reputable service providers, within the framework of the applicable data privacy regulation.

Clause 21

The subscriber accepts that in case of any fraudulent transaction Captaincams.com has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures Captaincams.com might involve other, professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its Customers. The Subscriber will stay liable for investigation or collection costs related to any fraudulent transaction.

Clause 22

Captaincams.com grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders. For this reason subscribers may only use their own payment methods on our websites.

Clause 23

Please take into consideration that Captaincams.com reserves the right to round payments to be paid as a compensation / refund, and therefore, Captaincams.com shall be entitled to apply rounding.

Clause 24

When new persons register on Captaincams.com, they may purchase packages with bonus credits. This option is only available for one time for new purchases of first-time users on only one of the websites operated by Duodecad IT Services Luxembourg S.à r.l; a new account registration on any of those websites alone is not considered to be a new user. Members can regularly get packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.

Clause 25

Please note that if a promotion of one-time discounted credit packages is advertised, then such promotion shall apply only once per existing or new user where applicable, regardless of the number of registered accounts (existing and/or newly created) any such user may have and/or regardless of any other circumventing methods he/she may use. Otherwise, the purchase will be processed without the discount and the amount of credits obtained will be limited to the equivalent without the promotion. Please also note that neither discounted credits purchased, nor any credits from accounts which have promo credits can be transferred to any other user or Member account. Notwithstanding anything to the opposite hereof, it shall be underlined that promotion(s) and related promotional credits are not applicable/available to user(s) using any of the following payment method(s): Pay by Phone, Pay With Any Gift Card, Bitcoin/Litecoin, Altcoins and Paysafecard, or to those Members who choose or accept their payments to be processed by CCBill. Kindly note also that any promotion(s) or related promotional credits are not applicable to packages over 157.99 credits.

Clause 26

New subscribers may validate their credit card with a minor transaction for which they are entitled to 9.99 promotional credits and 10 Free Peeks. The amount of the validation transaction will be immediately refunded to the credit card holder. The aforementioned promotional credits and Free Peeks are not available for those users who already have a membership on Captaincams.com or any other website operated by Duodecad IT Services Luxembourg S.à r.l. Please note that all Free Peeks expire in 168 hours from the time of the most recent Free Peek receipt.

Clause 27

All currency and transaction related costs are included in the displayed price of credit packages. Captaincams.com reserves the right to modify the prices incurred from the fluctuations of currency exchange rates.

Clause 28

Please note that the abusive exercise of the credit card and/or e-mail address validation may lead to the termination of this Agreement by the website operator with the user.

Clause 29

Pursuant to the rules of the Club Elite program as defined on a separate page in the Subscriber’s account, Subscribers receive Club Elite level points only after they spend credits. Credit spending subject to refund or chargeback shall not increase the Club Elite level points. There is a daily drop of Club Elite level points set for each rank differently. Such drop occurs every day, regardless of your activity on the website. Please note that the level points cannot be transferred or shared between Subscriber accounts, regardless of the two accounts belonging to the same person. With the closure of the Subscriber account, all Club Elite level points will be lost and cannot be recovered. Please contact the Customer Service Team if you do not wish to participate in the Club Elite program. By the sole acceptance of this Agreement the Subscribers acknowledge and agree that they have read and understood the rules and regulations of the Club Elite program.

Clause 30

Each Member participates in the Club Elite program by registering on Captaincams.com. In the scope of the Club Elite program, Members receive level points based on their credit spend in a given month. The more level points they have the better Club Elite rank they achieve, so a simple Member can become a Casanova (Rank VI. – see it here). There is a multiplier rendered to each rank that helps the Members collect more Club Elite level points.

Clause 31

The Member will earn a higher rank if he/she collects the necessary amount of level points within a calendar month. This newly achieved rank will be kept until the end of the following calendar month. Only that portion of the level points that exceeds the threshold for the newly achieved rank will be carried forward to the next calendar month. All other level points will be reset and lost on the first day of the new calendar month. Please note that the level points drop each day regardless of your daily activity, and the volume of such drop is set for each rank differently.

Clause 32

Members can go to Settings to make adjustments at any time if they want to share their Club Elite ranks with other Members or with the Performers. Any Member can terminate his/her participation in the Club Elite program by sending such request to the Customer Service Team.

Clause 33

By paying for a video or an album on the Performer’s page such content will be visible for you for 90 days. Please note that even within that 90 days the Performer has the right to change the content anytime. If the Performer’s account is terminated for any reason his/her content will not be available anymore on Captaincams.com.

Clause 34

The Member who spends the most credits in aggregate on a Performer in free chat by Surprises as of last reset time will be awarded with the “King of the Room” title for 24 hours, unless another Member gives more Surprise credits in the same chatroom over the same time period. The “King of the Room” title does not entail other advantages or benefits and it is applicable to free chat only.

Clause 35

The Website Operator may launch referral programs from time to time, and if any such program is ongoing, the below rules will apply to it:

If you have ever purchased a credit package of at least 17.99 credits you are eligible to participate in our referral program using the same Member account and refer Captaincams.com to your friends under the following terms. Please note that by referring our website to your friends you will provide them with referral links redirecting to our website, which will lead to their identification only if they register as Members. Such information may only be provided under the terms described in the dashboard related to the referral program in the user menu of your account. It is your responsibility to ensure that the persons you have provided the referral link to are aware that you have done so on your own behalf and your interest to earn a reward, and have understood and accepted how we use their data. Please refer to our privacy policy for more details.

You are entitled to a certain amount of credit reward (not refundable or exchangeable to money under any circumstances) if a new Member, i.e., a person who has never registered on any of the websites operated by Duodecad IT Services Luxembourg S.à r.l., arrives to Captaincams.com from your referral link, registers as a Member and makes their first successful purchase on Captaincams.com. At the same time such new Member will also receive a certain amount of credit reward.

Please note that any attempt of abusing the referral system will result in the suspension or termination of your account. All forms of spamming are prohibited, therefore, please invite only your friends to Captaincams.com with the referral link.

The Website Operator reserves the right to modify and/or suspend any referral program, at any time, without prior notice.